Lesson 1: The Basket/Cart Policy

Being the Policy Ambassador

When a client prohibits personal bags or backpacks in-store, your role is not to be an enforcer — it's to be a Policy Ambassador.

The policy exists to reduce concealment opportunities. Applied professionally, it interrupts theft before it starts.

When it applies:

• The client has explicitly authorized the no-bag policy

• You approach before any concealment has occurred

• Your tone is helpful, not accusatory