Lesson 3 of 9 Knowledge Check: Basket/Cart Policy Knowledge CheckRead each scenario carefully and select the best response.Scenario: A client store permits reusable shopping bags. You notice a customer carrying a large cloth tote bag while browsing. Do you stop them and ask them to use a basket?Yes — any bag is a concealment risk and should be flagged.Incorrect. If the client permits reusable bags, using one is not a policy violation. Challenging this person without cause risks a false accusation and creates liability.No — the client permits reusable bags. Monitor for active concealment behaviors instead.Correct. The basket/cart policy only applies when the client has explicitly prohibited personal bags. Your role is to monitor for concealment behaviors — not to challenge anyone carrying a permitted item.No — bags are legal so they should never be monitored.Not quite. While you should not stop this person, you should still watch for active concealment behaviors. Permitted bags can still be used to conceal merchandise.Yes — stop them and ask what is inside the bag.Incorrect. You have no grounds to challenge a customer carrying a client-approved bag. This action creates liability for you and your employer.Check answerTry againCorrect.Well done. The basket/cart policy is a client-specific tool — confirm the policy before applying it.Not quite.Review the feedback and try again.Scenario: A subject refuses to use a basket as required by store policy. You observe them placing a small item into their jacket pocket. What is your primary goal now?Arrest them immediately for theft.Incorrect. Unless you are certified and authorized for a citizen's arrest, a physical arrest is not your action here. Rushing to arrest increases injury risk and legal liability.Ignore it — since they refused the basket, it is no longer your problem.Incorrect. A refusal to comply with store policy is grounds for trespass removal. You still have an obligation to act — but your goal shifts from theft arrest to trespass.Transition your goal from Theft Arrest to Trespass Removal.Correct. Once a subject refuses the basket policy AND continues concealing, your goal pivots. You are removing a trespassing individual under the Trespass to Property Act — not pursuing a theft arrest.Wait until they exit the store before taking any action.Incorrect. Waiting until exit creates unnecessary risk and may limit your legal options. Trespass grounds exist now — act on them professionally.Check answerTry againCorrect.Exactly right. Concealment + policy refusal = Trespass grounds. The Pivot is a critical mindset shift.Not quite.Review the feedback and try again. Lesson Score