Knowledge Check: Section 35

Incorrect. Physical contact here — unless you are Use-of-Force certified and authorized — exposes you and your employer to serious legal liability. Do not grab.

Incorrect. Blocking a person's exit can constitute unlawful confinement. Never obstruct exits — this escalates the situation and puts you at legal risk.

Correct. When a subject refuses to return property and moves toward the exit, you transition to the Witness & Report protocol. Your verbal request was lawful — now document and report.

Incorrect. You still have an important role: document everything observed and communicate it to police. A thorough witness report can lead to an arrest even after the subject has left.

Incorrect. You do not have authority to search a person or their belongings without consent or a warrant. A physical search is unlawful.

Correct. Section 35 authorizes Reasonable Acts to protect property. A verbal request — non-threatening, professional, and without contact — is exactly what the section is designed for.

Incorrect. Physical restraint goes beyond Section 35 Reasonable Acts unless there is an imminent threat. Section 35 is designed for non-contact property protection.

Incorrect. Threatening behavior — even if technically legal — can constitute intimidation and undermines your professional conduct. The Section 35 script is calm and non-coercive.